It’s no secret training is a critical element to any company’s success. Yet, when work gets busy, training seems to fall to the wayside, and ends up forgotten. This interview with the owner of a successful Rainbow International franchise is a refresh of the importance of training throughout every aspect of a restoration company, and also a reminder that training doesn’t always have to be in-depth, formal, or complicated.
I’ve been in business 11 years. We have 28 full-time employees and 31 employees total. My background is in above-ground swimming pool construction. I did that for four years. In the Midwest, those are popular. I was a salesman when I was young, selling patio furniture and pools. I graduated and went to college and was looking to make some money on the side. At the height of the pool business, we built more than 300 above-ground pools in one summer.