In the first article of this two-part series, we talked about difficult scenarios that arise when we are handling claims involving property owners, tenants, and others with shared responsibility in multi-family losses. In part two, we will take a closer look at the human element of handling specialty mold remediation cases.
Sometimes in addition to an owner or tenant creating the difficulties mentioned in part one of this series, there are other elements involved of which remediators should be aware. The first is what is commonly referred to as sensitized individuals. These individuals are much more sensitive to mold exposure and their needs should never be taken lightly. Their symptoms and illness are typically due to either genetics or a heightened allergic response, and therefore these customers can be extremely sensitive to not just bio-aerosols like mold and bacteria, but even simple odors such as the deodorant or cologne you may be wearing.