You’ve heard the promises.  The world is changing and the ubiquity of mobile devices, software and all things connected will bring the chaos of your world to rest.  Streamlined data capture, automated reporting… and it all sounded so good! So, you bought the tools, paid the subscriptions, then handed the keys to your team to implement.  But the promises quickly dissolved amidst the countless complaints from your staff, quoting one road block after another and why the new way was harder than the old. 

How did the conceptual promise fall flat against your actual reality?  Let’s take a moment to explore this common scenario – but first, a few truths that must be spoken.  Please, leave your vested bias about your organization’s strengths at the door – the gloves are off in the next few paragraphs.