Government and insurance companies mandate it and commercial clients ask for it more and more: photos of the job site, damage, and restoration process. However, restoration companies are facing limitations in productivity and wasted time with inefficient and overly manual and archaic processes. This includes photo documenting work in the field and communicating with the office staff and estimators through paper, email, or worst of all not communicating at all and hoping it was done right the first time.
The daily flow of a restoration company includes sending technicians out to many different locations to respond to customer calls (including emergencies) or continue working on existing jobs. It can be so easy to get caught up in the actual “work” at the job site, and let the paperwork and photo documentation take a back seat. And when photos are taken, the process of uploading and filing them is cumbersome. The traditional photo documentation process often looks something like this: