Have you ever been driven crazy by a young child who keeps asking “Why?” That kid may be onto something. Developed by Sakichi Toyoda and used by automotive companies and other industries to improve safety, quality, productivity and cost, “5 Whys” is a tool used to identify the root cause (origin) of a problem. Simply asking “Why?” at least five times can help you move past looking at symptoms of the problem and onto addressing the root cause of the issue. For example:
1. Why is there mold in this classroom? Mold grew where condensation formed on the ceiling.