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Home » Balancing Pre-Loss Condition & Homeowner Expectations

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Restoration and Remediation Case StudiesManaging Your Restoration Business

Balancing Pre-Loss Condition & Homeowner Expectations

A case study on fire damage restoration, insurance payouts, and upgrade requests.

February 8, 2017
Michelle Blevins
KEYWORDS fire damage restoration / insurance / restoration business management / water damage restoration
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Fire damage restoration seems pretty straight forward from the outside. Remove and clean the contents, clean and restore the home, remove odors, bring the contents back, and move on to the next job. Yes, that is a very high birds-eye view of the process, but covers the basic steps. However, there is a lot to fire damage restoration that isn’t always taken into account by the homeowner right off the bat.

How many of your customers think they are going to get a fully upgraded, glorious chef’s kitchen after a fire destroyed their circa-1970’s existing kitchen? Sorry, Mr. Homeowner, but your insurance payout probably isn’t going to cover that granite countertop, farmhouse sink, and expensive tile floor.

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