As members of the restoration and remediation (R&R) industry, we are in the business of ghost busting. On a daily basis, we battle mysterious, invisible and scary stuff. Most of our foes are imperceptible, being unseeable, untouchable and unsmellable. What’s worse, many of the clients we serve believe our undetectable adversaries are merely hocus pocus and snake oil, invented only to line our pockets with dollars. Accused of fear mongering, when we use terms like: MRSA, e-coli, Norwalk virus, mold spores, lead dust, radon, etc., we are destined to perpetually justify our work, our precautions, our time lines and our invoices. Not only do we have to contend with clients, who possess a strong dose of skepticism, but also we have to struggle with employees who suffer from too much grit, terror of losing their jobs and fear of being labeled a snitch.
You may be thinking…“Wow Derrick. You sure are a buzz kill. I have to convince cynical clients I am not a shyster, I have to encourage unwilling employees to report safety concerns and I have to deal with the actual invisible hazards at the site.” Well my friends…that is exactly what I am saying.