This is week two of a three-week series on how to never ever have a nightmare client again. Annissa is using this series to explain how she actually trains her clients so they know what is expected of them throughout the process, which could mean you never deal with another "nightmare" client ever again.

In this video, Annissa outlines how the customer's experience is all on you -- not the adjuster, insurance company, or anyone else involved in the process.