The cliché, "it's all in the details," could not be more relevant as it applies to the restoration and cleaning Industries. From estimate writing, to restoration and repairs, to our presentation, the details can make or break you. Consider an estimate submitted with a misspelled word in the summary and/or a mis-measured room. Consider a perfectly executed job with an empty sports drink bottle left on the window sill, or a repair that had wire snippets left on the floor. It would not be hard to convince any professional restorer or cleaner that the details matter. A missed detail or error can take a job from great to just ok or worse yet, poor.
Training, standard operating procedures, accountability, and layers of management are all key ingredients; however, I encourage you to consider adopting a "Detail Oriented Culture." When it comes to details in our field, you can’t think through and document every single one of them. Even if you could, they would not be followed without being part of your culture. Customers are dissatisfied and you will be frustrated by a missed detail.