Rock Real Estate is a large commercial real estate broker and property management group in south-central Pennsylvania. One property that it manages in downtown York City is a wonderfully refurbished factory that is now home to several commercial tenants. History is blended into contemporary architecture, as the original brick walls and beams are harmonized with the drop ceilings and carpets of a modern day office.
On the evening of May 29, 2014, the commercial facility was thrown for a loop after a toilet sprung a significant leak. The leak occurred in the worst possible place in the building - the top floor. To make matters even more challenging, the area of loss was positioned between the elevator and a staircase, creating several safety hazards. Additionally, the entrance of each business was also saturated, making the loss highly visible to customers. To add to the already complicated situation, the employees were scheduled to begin their workday in just six hours from when central Pennsylvania-based Compleat Restorations arrived on the scene to perform emergency services. There was not a moment to spare.