“Today, there’s so much specialization out there that’s available to the restoration market. The insurance companies can engage a roofer, flooring programs, textile restoration, electronics companies, art restoration, blind companies, mitigation-specific services. General contractors are just one of the specialties that are out there. What we’re seeing is whenever a carrier can go direct to a subject matter expert on whatever the category is, they prefer to do that because we effectively can act as their eyes and ears on the loss, educate the homeowner in the process and feed back the correct information to the insurance companies so the adjuster can make a decision.”
That’s Wayne Wudyka, CEO, Certified Restoration Drycleaning Network (CRDN).