In the restoration business, there is a tendency to constantly evaluate opportunities to expand our services and/or add to our in-house capabilities.
There are numerous reasons to consider expanding services. Some considerations may be inspired by, but not limited to, the opportunity to add to the bottom line. Other influencers may include branding by keeping your name in front of people (marketing), a positive impact on other service departments by giving the controls enjoyed by having a capability in-house, opportunities presented by an existing customer base, and gaining the benefits of “economies of scale” by maximizing the existing investment in facilities and management.