When a homeowner and the adjuster start disagreeing about what should be covered or not covered on a job I feel like I get pulled in the middle. Inevitably, I wind up being the “bad guy.” How do I keep this from happening?
Getting in the middle of a disagreement between the adjuster and the homeowner is a losing situation for the restoration contractor. Seems like no matter how hard you may try to be the “nice guy”and try to help them both get what they want, you end up being the person who doesn't get what you wanted out of the deal. And that’s a homeowner singing your praise and an adjuster that only wants to call you for any future job that comes across their desk.