Trust is critical in your business - you must have trust within your company in order to be successful. It takes a long time to build up trust and it takes a New York second to lose it! I know you want to trust that all members of your company are all doing exactly what they are supposed to be doing. But still, wouldn’t it be nice if there was a way to spot check that they were living up to the agreement? You, more than any other entity, are much more trusting of your people. You interviewed them, you hired them and you work with them every day.
The first time that the policy holder comes in contact with your company is when they have just had a major jolt in their life. They probably do not know you or your company. They have a lot of different companies promising them things and they are worried about who they can and cannot trust!