Mold lawsuits remain plentiful and large recoveries still occur, although they have not wielded the devastation to the restoration industry that many had feared
Customer comes home from vacation and notices a leak in the roof after a large rainstorm. Customer calls you to dry the structure and fix the leak. While you’re working, you happen to miss some water that has found its way down to the baseboard. Whoops. The customer later finds some mold around the unwanted water down below the leak. All of a sudden, the customer panics. MOLD?!? She can feel the mold spores growing in her lungs and is sure it’s going to be fatal. She’s seen the news programs, so she is an expert. There has never been any hint of mold in her home, ever. She has never had allergies, but she will now. In fact, the customer has never had any real problems until you ruined her perfect life.
If you’re lucky, you might get one phone call before you receive the Summons and Complaint. How will you address this? The first thing is try, within the bounds of reason, to make her happy because happy customers don’t file lawsuits.