On January 17, 2012, a property manager of a residential building in Kihei, HI called PuroClean Emergency Restoration Services in Maui regarding a cleanup job of a 750 square-foot, two-bedroom condo. Mark Hoenig, the owner of that local franchise that handles water, mold, fire and biohazard property damage, was aware that the resident had a hoarding issue. However, he never imagined that the cleanup process would result in a month-long effort.
The resident of the unit, a widowed 81-year-old man, was recovering from prostate surgery and was unable to maintain the home he was living in. The conditions included piles of trash, paper bags, newspapers and mail, stacks of used adult diapers, insect infestation and mold. The trash filled up a total of six dumpsters.