A lot of companies feel like they are the best in their industry. They base that belief on their own opinion and not on fact...
A lot of companies feel like they are the best in their
industry. They base that belief on their own opinion and not on fact. They
believe that they deliver the best job for the best price, but they reach that
conclusion based on nothing but their own opinion. J.D. Power and Associates
conducts surveys for the automotive industry and has, more recently, prepared
surveys for insurance companies as to what they’re doing right and what they’re
doing wrong. However, most of us do not feel the need for outsourcing in
order to determine what kind of a company we really are. So where do we find
the knowledge that can help us become a better company?