There are changes brewing in the restoration industry today, perhaps unlike any period before. We are seeing an industry divided by program work, fighting to get paid what they feel their work is worth, and a new generation of restorers coming of age and beginning to find their places in the restoration and remediation industry. Technology is exploding; software is paving the path toward ultimate efficiency and mobility for restorers. Our smartphones are just as functional as having a computer on the jobsite. Manufacturers are creating new chemicals, cleaners, and other products that are more effective than before. Some major organizations are going through restructuring, trying to regain lost ground and trust, while old industry standards are being revised and new ones created. And today, we better understand the importance of our relationships not just with customers, but also with adjusters, agents, and others who have a direct impact on our companies.
As R&R has witnessed these trends emerge, we decided it was time to do an in-depth study on the state of the restoration industry. Earlier this spring, BNP’s Market Research Group reached out to more than 10,000 individuals in the restoration and remediation industry to complete an in-depth questionnaire on their business, growth projections, tool and equipment usage, chemical and product preferences and purchases, budgets, thoughts on program work, and more.