Ask Annissa: Should I Clean Pre-Loss Condition or Like-New Condition

This week, Annissa answers the age-old question of what's expected when doing contents cleaning: items returned to pre-loss condition or items returned to the homeowner like new.

Like many parts of restoration work, the answer isn't black and white. Yes, pre-loss condition is what is expected from the insurance company. However, Annissa cautions against creating a "clean enough" line.

Watch this video to hear how Annissa masters the tricky balance between pre-loss and like-new.

Annissa Coy is a well-trained and highly skilled professional with more than two decades of experience in the cleaning and restoration industry and the co-creator of Firehouse Education and Mobile Cleaning Systems. She was also the winner of R&R’s inaugural Recognizing Women in Restoration award in 2017. Be sure to check out Annissa’s weekly videos on www.randrmagonline.com! Have a question for Annissa? E-mail her at Annissa@firehouseeducation.com.

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