Ask Annissa: Training Your Employees to be Customer Care Rock Stars

To kick off this week's video, Annissa shares a rather interesting customer care experience at Costco recently. She uses that experience as a stepping stone to talk about the importance of training your employees on customer care. The happier your customers, the more successful your business.

Watch this video to hear Annissa's story, and hear her advice on training your employees for success.

Annissa Coy is a well-trained and highly skilled professional with more than two decades of experience in the cleaning and restoration industry and the co-creator of Firehouse Education and Mobile Cleaning Systems. She was also the winner of R&R’s inaugural Recognizing Women in Restoration award in 2017. Be sure to check out Annissa’s weekly videos on www.randrmagonline.com! Have a question for Annissa? E-mail her at Annissa@firehouseeducation.com.

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