Next Gear Solutions to Open 24/7 Support and Training Call Center

Starting September 15, the Next Gear Support Center, located in Oxford, MS, will transition to a 24/7 schedule.

Next Gear Solutions announced today that it will be expanding its training and support services to 24/7 operation for all of its DASH software platforms, according to a press release.

“We have always been available after normal business hours to our clients for critical needs,” says Garret Gray, CEO of Next Gear Solutions. “Now by expanding our level of service to include full support and training we become a better partner to our clients and closer align ourselves to the way they work.”

Starting September 15, the Next Gear Support Center, located in Oxford, MS, will transition to a 24/7 schedule that will allow clients to interact with a support specialist anytime a need arises via online chat, e-mail or phone. Next Gear Solutions made the decision due to the growth of its franchisor client base and expansion to international markets.

“Support has never been limited to technical services, and at Next Gear Solutions we believe it is our job to assist our clients to run better restoration companies,” says Gray. “Now we will do that whenever necessary.”

For more information, visit www.nextgearsolutions.net.

You must login or register in order to post a comment.

Discover the essence of 'Standard of Care' in water damage documentation. In this webinar, we’ll delve into the necessity and rationale behind it, and uncover how purposeful documentation is crucial, saving both valuable time and energy.